InterviewCoach Pro Refund Policy
Effective date: 31/10/2026
Last updated: 31/10/2026
This Refund Policy explains when and how you can obtain a refund for a paid subscription or an add-on purchase made through InterviewCoach Pro, a service operated by PRISMA CARREIRA & ESTILO LTDA (CNPJ 69.870.564/0001-81).
It sits alongside, and does not reduce, the rights described under “Your statutory rights” below.
1. Who processes refunds
Paid subscriptions and add-on purchases are sold and processed by Paddle.com Market Ltd, 30 Old Bailey, London, EC4M 7AU, United Kingdom, acting as our authorised reseller and merchant of record.
This means your purchase contract for the transaction is with Paddle, and Paddle processes refunds and issues any credit note. We decide whether a refund is due under this policy; Paddle carries it out.
Refunds are returned to the original payment method. Paddle may take a short period to review and approve a refund before it is processed.
Card payments can be refunded for up to 120 days after the transaction, and PayPal payments for up to 179 days. After those periods the original payment cannot be reversed, and we would agree another way to put things right with you.
2. Subscriptions
If you are not satisfied with a paid subscription, you may request a full refund within 14 days of the first payment for that subscription. This applies once per customer.
We may decline a discretionary refund under this section where the service has been used substantially during the period, or where there is a pattern of subscribing and claiming refunds. This does not affect the statutory rights described in section 4, which apply whether or not we have refunded you before.
After that period, subscriptions are not refunded for the current billing period. You can cancel at any time: your plan then remains active until the end of the period you have already paid for, and is not renewed. We do not charge a cancellation fee.
If you upgrade, the difference is charged pro rata at the time of the upgrade. If you downgrade, the change takes effect at your next renewal, so the plan you have already paid for continues until then. Neither is treated as a new subscription for the purposes of the 14-day period above.
3. Add-on Panel hours
Packs of additional Panel time are a one-off purchase and do not expire.
An add-on pack can be refunded within 14 days of purchase provided none of the time in it has been used. Once any of the time in a pack has been used, that pack is no longer refundable.
Unused add-on time remains available to you if a paid subscription ends, and carries over to the free Starter plan.
4. Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your own country, which apply regardless of anything stated above.
In particular:
- If you are a consumer in the European Union or the United Kingdom, you generally have 14 days to withdraw from a purchase of digital services. Where you ask for the service to start immediately and acknowledge that you lose that right once it has been fully performed, the right may no longer apply.
- If you are a consumer in Brazil, article 49 of the Código de Defesa do Consumidor gives you seven days from the date of purchase to cancel a distance purchase and receive a full refund.
Where a statutory right gives you more than this policy does, the statutory right applies.
5. Failed or disputed payments
If a renewal payment fails, your subscription becomes past due and the payment is retried. You can update your payment method through the billing portal linked from your Wallet page.
If you believe you have been charged in error, contact us before raising a chargeback with your bank. We can usually resolve a billing error faster than a dispute can, and a chargeback may suspend your access while it is investigated.
6. How to request a refund
Email support@interviewcoachpro.ai, or use the support page on the website, with the email address on the account and the approximate date of the purchase. You do not need the transaction reference, though it helps.
We aim to respond within five working days.
7. Contact
InterviewCoach Pro
Legal entity: PRISMA CARREIRA & ESTILO LTDA
Registration number (CNPJ): 69.870.564/0001-81
Registered address: Rua Onze, 22, Loteamento Novo Progresso, Marabá, Pará, CEP 68.513-728, Brazil
Email: support@interviewcoachpro.ai